Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sidh0763@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sidh0763@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sidh0763@gmail.com.

Return & Refund Policy

At Mr. Oscar GermXpert, we are committed to delivering high-quality cleaning, hygiene, and home care products. Due to the hygienic nature of our products, we do not accept returns, exchanges, or cancellations once an order has been delivered, except in cases where the product is received damaged, defective, leaking, or incorrect.

Mr. Oscar GermXpert is not responsible for any damage, misuse, improper storage, or handling of products after successful delivery.

Return / Exchange Eligibility

A return, replacement, or refund request will only be considered if:

The product was received damaged, defective, leaking, or incorrect.
The request is submitted within 48 hours of delivery.
A clear unboxing video showing the sealed package being opened is provided.
The product remains unused and in its original packaging.
All original labels, seals, and packaging materials are intact.

Important Terms & Conditions

Claims submitted without a valid unboxing video will not be accepted.
Requests raised after 48 hours from delivery will be automatically rejected.
Products that have been opened, used, tampered with, or partially consumed are not eligible for return or refund.
Refunds for Cash on Delivery (COD) orders will be issued as store credit only.
Approved replacement requests will be processed within 7–21 business days, subject to product availability.
Damage caused by customer mishandling, improper storage, misuse, or unauthorized modifications is not covered.
Mr. Oscar GermXpert reserves the right to approve or reject any claim after verification.

Products Not Eligible for Return

The following products cannot be returned or exchanged:

Opened or used cleaning products
Sanitizers, disinfectants, and hygiene products once opened
Products purchased during promotional sales, clearance sales, or special discounts
Orders placed incorrectly by the customer
Products without proof of damage or a valid unboxing video
Products damaged after delivery

Refund Process & Timeline

Prepaid Orders

Approved refunds will be processed to the original payment method used during purchase.

Cash on Delivery (COD) Orders

Approved refunds will be issued as store credit redeemable on future purchases.

Processing Time

Once the returned product and claim are verified, refunds or replacements will be processed within 7–21 working days.

Need Assistance?

For any return, refund, replacement, or product-related concerns, please contact our customer support team:

📧 Email: support@mroscargermxpert.com

📞 Customer Care: +91-XXXXXXXXXX

🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM

Legal Notice

Mr. Oscar GermXpert reserves the right to modify this Return & Refund Policy at any time without prior notice. By purchasing from our website, customers agree to the terms and conditions stated above.

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