Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for choosing Mr. Oscar GermXpert. We are committed to delivering high-quality cleaning, hygiene, and home care products safely and efficiently across India. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive an order confirmation email or SMS once your order has been successfully placed.

  • After dispatch, a separate notification containing tracking details will be sent via email, SMS, or WhatsApp.

2. Shipping & Delivery Timeline

We partner with trusted logistics providers to ensure timely delivery across India.

Estimated Delivery Times

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote & Rural Areas: 7–10 business days

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, natural disasters, transportation disruptions, or courier delays.

3. Shipping Charges

  • Free Shipping on prepaid orders above ₹499.

  • Orders below ₹499 may incur a nominal shipping fee, which will be displayed during checkout.

  • Promotional free shipping offers may be available during special campaigns and events.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available on eligible pin codes across India.

  • A nominal COD handling fee may apply and will be shown during checkout.

  • COD orders may be verified via phone call, SMS, or WhatsApp before dispatch.

  • Orders that fail verification may be cancelled at our discretion.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email, SMS, or WhatsApp.

  • You can track your shipment through the courier tracking link provided.

  • Customers can also use the Track My Order page on our website.

6. Delayed or Failed Deliveries

If your order has not arrived within the estimated delivery period:

  • Contact our support team with your Order ID.

  • We will coordinate with the courier partner and provide an update.

Orders returned due to:

  • Incorrect address

  • Incomplete address details

  • Unreachable customer

  • Repeated failed delivery attempts

may require additional shipping charges for re-dispatch.

7. Damaged, Leaking, or Missing Products

If you receive:

  • A damaged package

  • Leaking products

  • Missing items

  • Incorrect products

please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Order ID

  • Clear photographs of the package and product

  • A complete unboxing video (recommended for faster verification)

After verification, we will arrange a replacement, refund, or suitable resolution as per our Return & Refund Policy.

8. Serviceable Locations

Mr. Oscar GermXpert currently delivers to most locations across India. Availability of delivery services depends on courier coverage and serviceability of the destination pin code.

9. International Shipping

At present, Mr. Oscar GermXpert ships only within India and does not offer international shipping.

10. Order Cancellation

Orders can only be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted and will be governed by our Return & Refund Policy.

Need Assistance?

For any shipping, delivery, or order-related queries, please contact us:

📧 Email: support@mroscargermxpert.com

📞 Customer Support: +91-XXXXXXXXXX

🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM

🌐 Website: www.mroscargermxpert.com

Copyright © Mr. Oscar GermXpert. All Rights Reserved.